Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the onecom-wp domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php on line 6121 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/functions.php:6121) in /customers/2/b/6/dorsetnews.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1896 {"id":328,"date":"2022-07-21T20:11:13","date_gmt":"2022-07-21T19:11:13","guid":{"rendered":"https:\/\/www.dorsetnews.uk\/?p=328"},"modified":"2022-07-21T20:14:32","modified_gmt":"2022-07-21T19:14:32","slug":"incorrect-use-of-customer-alarms-caused-over-30-hours-of-delays-in-last-6-months","status":"publish","type":"post","link":"https:\/\/www.dorsetnews.uk\/2022\/07\/21\/incorrect-use-of-customer-alarms-caused-over-30-hours-of-delays-in-last-6-months\/","title":{"rendered":"Incorrect Use Of Customer Alarms Caused Over 30 Hours of Delays In Last 6 Months"},"content":{"rendered":"\n

The incorrect use of customer alarms resulted in over 30 hours of delays on SWR services in six months<\/li>
There were 176 incidents of customers incorrectly using the alarms<\/li>
In non-emergency situations, customers are urged to use alternative ways to seek assistance<\/li><\/ul>\n\n\n\n
The incorrect use of passenger communication alarms by customers on-board South Western Railway (SWR) services resulted in over 30 hours of delays between December 2021 and May 2022.<\/p>\n\n\n\n
<\/figure>\n\n\n\n
<\/figure>\n\n\n\n
<\/figure>\n\n\n\n
There were 176 incidents of customers incorrectly activating emergency alarms, causing 1,825 minutes of delays and nine service cancellations.<\/p>\n\n\n\n
When an alarm is activated, the train guard must walk through the train to investigate the incident, with the train remaining at a standstill.<\/p>\n\n\n\n
This not only causes delays to the train on which the activation takes place, but leads to trapped trains behind it, potentially leading to significant and unnecessary disruption to many.<\/p>\n\n\n\n
The alarms should be reserved for emergencies, such as a fire on the train. The penalty for intentionally activating an alarm incorrectly is \u00a31,000.<\/p>\n\n\n\n
Incidents of incorrect usage of alarms over the period included: <\/p>\n\n\n\n
- A customer activating an alarm because they were feeling anxious, leading to a 5-minute delay <\/li>
- A customer activating an alarm because of forgotten luggage on a platform, leading to a 7-minute delay <\/li>
- A customer activating an alarm because they claimed they had dropped their phone out of a train window, leading to an 8-minute delay <\/li><\/ul>\n\n\n\n
  In non-emergency circumstances, customers are urged to use alternative ways to receive assistance. If you need help or assistance, please consider:<\/p>\n\n\n\n
  Speaking to the onboard guard or any member of staff<\/li>
  Alighting at the next station to seek assistance from staff or use the help point button<\/li>
  Contact the British Transport Police on 61016<\/li>
  Contact SWR on Twitter @SW_Help<\/li><\/ul>\n\n\n\n
  Christian Neill, Customer Experience Director for South Western Railway, commented<\/strong>“<\/p>\n\n\n\n
  \u201cCustomer alarms should only be used in emergencies. Improper activations cause significant disruption to services, negatively impacting staff, and other customers.”<\/p>\n\n\n\n
  \u201cSWR has robust measures in place to support customers who are feeling unwell or to tackle disorder. Customers in need of assistance should speak to a member of staff or contact the British Transport Police by texting 61016.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"
  The incorrect use of customer alarms resulted in over 30 hours of delays on SWR services in six months There were 176 incidents of customers incorrectly using the alarms In non-emergency situations, customers are urged to use alternative ways to seek assistance The incorrect use of passenger communication alarms by customers on-board South Western Railway […]<\/p>\n","protected":false},"author":8,"featured_media":327,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk"],"_links":{"self":[{"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/posts\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":2,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/posts\/328\/revisions"}],"predecessor-version":[{"id":333,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/posts\/328\/revisions\/333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/media\/327"}],"wp:attachment":[{"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/media?parent=328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/categories?post=328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dorsetnews.uk\/wp-json\/wp\/v2\/tags?post=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}